VBTronics After-Sales Support

Ongoing support, maintenance, and administration for the security systems we install — so your video surveillance and access control keep working the way they should.

Who it’s for: Existing VBTronics customers with video surveillance and/or access control systems purchased from and installed by VBTronics.

What’s covered

• Troubleshooting & repairs — phone support, secure remote diagnostics, and on-site repair or replacement.
• Preventive maintenance — scheduled health checks, firmware and software updates, and alarm & camera testing.
• System changes & administration — camera recording schedules, adding or removing door-access users, and resetting passwords & credentials.
• Training — onboarding new staff on your system, on-site or remote.
• Documentation & records — secure credential storage, as-built system documentation, and warranty tracking.

What’s not covered

• Equipment not purchased from or installed by VBTronics.
• Products that have reached manufacturer end-of-life (EOL) or are no longer supported by the manufacturer.
• Damage from misuse, accidents, power surges, weather, vandalism, or unauthorized / third-party modifications.
• Network, internet/ISP, or third-party software issues, and customer-supplied hardware.
• New installations, expansions, or upgrades (quoted separately).

Coverage and response times follow your VBTronics support agreement.

Need support? Call 224-223-7381.